the beauty of asymmetric markets
We’ve been doing a lot of research and debate on what exactly our business model for tutorspree should be. We haven’t quite hit on what our perfect mix is just yet, but I can feel the way our ideas have evolved and gotten better and better (with a special thanks to John Laramie and Dan Osit for throwing some really good ideas and challenges at us). In any case, one of the questions...
crazy little thing called logistics with a dash of...
Last week, I received a new printer for the tutorspree offices that was broken out of the box. So I called tigerdirect to complain and have it repaired/replaced. The process thus far has led to a couple of inefficiencies that should not exist - which makes them really annoying. Finding customer service on the tigerdirect site is pointlessly difficult…it gets lost in all the clutter, and...
Not getting stabbed in a shuk, or, the art of...
Lately, I’ve been giving a lot of thought to the negotiations, small and large, that make up interactions throughout the day. You could call it bargaining, negotiating, handeling, whatever. At the end of the day, the term itself doesn’t matter, but what does matter is the way you approach the interactions. I can’t yet claim to be particularly good at negotiating. At the best, I...
ABCD: Always be customer developing
Josh and I were on the phone with our paralegal yesterday, discussing paperwork to get our EIN and our Application for Authority in NY for tutorspree. Two ways to look at a chat like that: just do business and get everything filed, or you could look at that as another chance to test your idea. To be honest, I wasn’t even thinking about customer development at that moment, and I certainly...